Who we are and acceptance of these Terms
These Terms of Service (the “Terms”) govern your use of the Triplanio website, web application and connected assistants (together, the “Service”).
The Service is operated by a self-employed entrepreneur (sole trader) registered in Spain, trading as Triplanio (“Triplanio”, “we”, “us”). Business details are available on request at info@triplanio.com.
By creating an account, joining a shared trip or otherwise using the Service you agree to these Terms and to the Privacy Policy. If you do not agree, please do not use the Service.
What the Service is — and is not
The Service provides tools for planning a journey: route building, storage of bookings and documents, shared budgeting between trip participants, reminders and AI-assisted planning.
The Service is a planning tool. We are not a travel agency, tour operator, booking platform or insurer. We do not sell flights, accommodation, activities or insurance. Any booking you make — including through links we show — is a contract between you and that provider, on that provider’s terms.
Your account
You must be at least 16 years old to use the Service. You are responsible for the accuracy of the details you provide and for keeping your credentials confidential. Everything that happens under your account is your responsibility until you tell us it has been compromised.
- One person, one account — accounts may not be shared, sold or transferred.
- Automated or bulk account creation is not allowed.
- We may suspend an account we reasonably believe to be compromised.
Free plan, Pro and one-off purchases
The Service has a free plan and paid options: a Pro subscription (billed monthly or yearly) and a one-off Pro purchase for a single trip. What each includes and its current price are shown at the moment of purchase; prices include applicable taxes unless stated otherwise at checkout.
Subscriptions renew automatically for the same period until cancelled. You can cancel at any time in your account; cancellation takes effect at the end of the period you have paid for. A one-off purchase stays attached to its trip and does not renew.
Payments are processed by Stripe. We never receive or store your card details. If a payment fails, we may retry it and may limit access to paid features until it succeeds.
If we change prices, the new price applies from your next billing period, and we will tell you at least 30 days in advance by email or in the Service.
Cancellation, withdrawal and refunds
You can cancel a subscription at any time; paid features stay available until the end of the paid period and no further charges are made.
If you are a consumer in the EU/EEA, you have a statutory right to withdraw from a purchase within 14 days. Because paid features are activated immediately at your request, if you withdraw we may deduct a proportionate amount for the time the service was already provided. To exercise this right, or in case of a payment error, write to support@triplanio.com; refund requests are assessed individually and answered without undue delay. Nothing in these Terms limits your statutory consumer rights.
Content you add
Your content stays yours; we claim no ownership of it. To run the Service you grant us a limited, non-exclusive, worldwide licence to store, copy, transform and display your content — solely to show it to you and to the participants you have chosen, to make backups and to keep the Service working. The licence ends when the content or your account is deleted.
You confirm that you have the right to add the content you upload and that it does not infringe anyone’s rights. If you add other people’s details to a trip (for example a hotel’s contact, a fellow traveller’s name on a booking), you are responsible for having the right to share them with the trip’s participants.
Acceptable use
Use the Service lawfully and considerately. You must not:
- upload unlawful content or content that infringes intellectual-property or privacy rights;
- try to access other users’ data or bypass access controls;
- scrape, mirror or resell the Service or its content;
- interfere with the Service’s operation, overload it or probe it for vulnerabilities without our written permission;
- use the Service to send unsolicited messages.
AI features
The AI assistant, AI trip planning and booking recognition are powered by third-party AI models (see the Privacy Policy for details of what is shared). AI output can be inaccurate or incomplete — treat it as a draft, not as travel advice, and verify times, dates and prices before relying on them. AI features are subject to fair-use limits. We may change the underlying models at any time.
Telegram assistant
Connecting a trip to our Telegram assistant is optional. Telegram is a separate service with its own terms and privacy policy. You can disconnect the assistant at any time in the trip’s settings; disconnecting stops all messages from us in that chat.
Third-party services and affiliate links
The Service links to and integrates with services we do not control — maps, booking sites, messengers, payment providers. Their terms and privacy policies apply to your use of them.
Some outbound links are affiliate links: if you book through them, we may earn a commission at no extra cost to you. This does not change what we show you or in what order.
Copyright complaints (notice and takedown)
We respect intellectual-property rights and expect the same from our users and partners. If you believe that content available through the Service infringes your copyright, send a notice to support@triplanio.com including:
- identification of the copyrighted work you believe is infringed;
- the exact location of the material on the Service (URL or a description precise enough for us to find it);
- your name and contact details;
- a statement that you believe in good faith that the use is not authorised by the rights holder, and that the information in your notice is accurate.
We review complete notices promptly, remove or disable access to the material where the complaint is justified, and inform the user who posted it, who may respond to the complaint. We terminate the accounts of repeat infringers. If the material originates from one of our content partners, we also forward the complaint to that partner.
Licences and attributions
The Service includes data and software from third parties, used under their licences:
- Currency conversion: Rates By Exchange Rate API.
- Geographic data: GeoNames, licensed under CC BY 4.0.
- Address search: LocationIQ, based on data © OpenStreetMap contributors (ODbL).
- Maps: © Mapbox, © OpenStreetMap contributors.
- Fonts: Golos Text, Onest, Geologica and JetBrains Mono — © their respective authors, licensed under the SIL Open Font License 1.1.
Availability and changes to the Service
We work to keep the Service available but do not promise uninterrupted operation: maintenance, updates and events outside our control can cause downtime. We keep developing the Service and may add, change or withdraw features. If we withdraw a feature that materially affects a paid plan, we will notify you in advance and, where appropriate, offer a fair remedy.
Suspension and termination
You can delete your account at any time in the settings; what happens to your data is described in the Privacy Policy. We may suspend or close an account that breaches these Terms, creates a risk for other users or for the Service, or where the law requires it. Where reasonable and lawful, we will warn you first and give you a chance to put things right.
Disclaimers and liability
The Service is provided “as is”. To the extent permitted by law, we exclude implied warranties, including fitness for a particular purpose.
We are not liable for missed transport, cancelled bookings, denied entry or other travel outcomes: planning decisions remain yours, and the underlying services are provided by third parties. To the extent permitted by law, our total liability for claims connected with the Service is limited to the amount you paid us in the 12 months before the claim.
Nothing in these Terms limits liability that cannot be limited by law — including for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.
Governing law and disputes
These Terms are governed by the laws of Spain. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring proceedings in your local courts where the law gives you that right.
Before bringing a claim, please contact us at support@triplanio.com so that we can attempt to resolve the matter directly.
Changes to these Terms
We may update these Terms when the Service or the law changes. The current version is always on this page, with the date of the last update at the top. When a change materially affects you, we will notify you in advance by email or in the Service; continuing to use the Service after the change takes effect means you accept the new version.
Contact
Questions about these Terms, refunds and copyright complaints: support@triplanio.com. Everything else, including business details: info@triplanio.com.